The principles of customer protection are the basic service standards that a client expects when contacting the Company.
CJSC "MFC OXUS" operates on the basis of transparency and caring attitude and makes significant efforts to build long-term partnerships with clients based on mutual trust, understanding and respect.
Customer-oriented rules of conduct consist of the following 7 principles:
- Matching products to customer needs and capabilities
- Preventing Over-Indebtedness
- Transparency
- Responsible Pricing
- Fair and respectful treatment of clients
- Confidentiality of customer data
- Grievance resolution mechanisms