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The principles of customer protection are the basic service standards that a client expects when contacting the Company.

CJSC "MFC OXUS" operates on the basis of transparency and caring attitude and makes significant efforts to build long-term partnerships with clients based on mutual trust, understanding and respect.

Customer-oriented rules of conduct consist of the following 7 principles:

  • Matching products to customer needs and capabilities
  • Preventing Over-Indebtedness
  • Transparency
  • Responsible Pricing
  • Fair and respectful treatment of clients
  • Confidentiality of customer data
  • Grievance resolution mechanisms