Procedure for consideration of complaints and suggestions

  • Applications are accepted for consideration:
  1. in oral, written, electronic forms
  2. in Kyrgyz and/or Russian languages
  • The Client can submit a complain to the Company through:
  1. personal visit to a branch or head office (HO);
  2. by mail – by sending an application to the Company’s postal address;
  3. the official website of the Company in the “Feedback” section;
  4. by recording in the book of complaints and suggestions at the branch/representative office;
  5. by calling the hotline number, the number of which is indicated on the stand in each branch of the company and posted on the Company’s website.
  • The maximum period for consideration of customer requests is 30 calendar days
  • Applications from anonymous persons will not be considered